Health care and retail are merging, and big retail pharmacies like Walgreens are changing to adapt to new customer needs. Find Care Now embodies Walgreens’ vision of holistic health care by offering in-store health services, prescription drug delivery and a marketplace for 3rd party health care providers.
As a UX Director at Cognizant Softvision, I worked with Walgreens’ stakeholders to re-imagine the experience for Find Care Now customers and providers. For Walgreens, Find Care Now is more than selling products and services, it’s about empowering customers to take a proactive approach to their health.
Gathering Customer Insights While Onboarding
Customer Dashboard