When working with health care providers, the concerns and needs of each patient is of utmost importance. With that in mind, I led the development team at Cognizant Softvision in the design of the Texas Health Patient Portal, a private hospital system helping more than 7 million residents of North Texas navigate pre-care, care, post-care, and ongoing health management.
The patient portal was designed to be intuitive for older patients who aren't tech savvy, while not alienating younger patients. We created experiences to help patients with the essential tools they need to get care - finding a doctor, scheduling, onboarding, managing insurance, dependents and medications, paying bills, and immediate chat help.
Gathering insights with extensive user testing